🔐 Terms and Conditions – Upraise FZC

Effective Date: October 2025

1. Introduction

Welcome to Upraise (“we”, “our”, or “us”).
These Terms and Conditions outline the rules and regulations for using our website www.upraise.ae and our related services, including marketing, branding, design, and digital consultancy (collectively, the “Services”).
By accessing or using our website, you agree to these Terms. If you do not agree with any part, please discontinue use of the site.

2. Company Information

Upraise FZC
Sharjah, United Arab Emirates
📧 Email: info@upraise.ae
📞 Phone: +971 56 434 6222
🌐 Website: www.upraise.ae

3. Scope of Services

Upraise provides professional marketing and creative communication solutions, including but not limited to:

  • Brand development and strategy
  • Design and multimedia production
  • Digital marketing and campaign management
  • Web design and development
  • Social media management and advertising
  • Consultancy and content creation

Each service or project is subject to a separate proposal, quotation, or contract that specifies deliverables, fees, and timelines.

4. Payment Terms

  • All invoices are issued in AED (United Arab Emirates Dirham) unless otherwise stated.
  • Payments must be made according to the terms stated on the invoice or signed agreement.
  • Work will commence once the agreed deposit or full payment is received.
  • Late or incomplete payments may delay delivery or result in suspension of services.
  • Payments made through third-party processors (e.g. Stripe, PayPal, or Tabby once approved) are governed by their own terms and policies.

5. Cancellations & Refunds

  • Due to the customised nature of our work, payments are non-refundable once project work has started.
  • Cancellations must be submitted in writing. Any completed or in-progress work up to that point remains payable.
  • If no work has commenced, refund requests may be reviewed on a case-by-case basis.
  • 6. Intellectual Property
  • All creative assets, visuals, and content produced by Upraise remain our property until full payment is received.
  • Once payment is completed, ownership of final approved deliverables transfers to the client.
  • Upraise reserves the right to display completed projects in its portfolio, website, or marketing materials unless otherwise agreed in writing.

7. Confidentiality

  • We treat all client information and materials as strictly confidential.
  • No information will be shared with third parties without prior written consent, except when required by law.

8. Limitation of Liability

Upraise shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use our website or services
  • Delays, data loss, or third-party errors
  • Any circumstances beyond our reasonable control
  • Our total liability shall not exceed the total amount paid by the client for the specific service in question.

9. Third-Party Links

  • Our website may contain links to external websites or tools.
  • Upraise is not responsible for the content, availability, or policies of these third-party sites.

10. Modifications to These Terms

  • Upraise reserves the right to modify or update these Terms at any time.
  • Changes will be posted on this page, with the “Last updated” date revised accordingly.

11. Governing Law

  • These Terms and Conditions are governed by the laws of the United Arab Emirates.
  • Any disputes shall fall under the exclusive jurisdiction of the UAE courts.